Unbeatable SLAs

Unlike its competitors, eNovance commits on service quality for end users, on our infrastructures, and on the ones we manage. Our commitments in SLAs (Service Level Agreements) are thereby directly related to your project, to the infrastructure chosen and to the application itself.

There are no “standards SLAs” at eNovance, we are above the standard and we commit on:

• Response time
• Recovery time
• Monthly availability of the service
• Application performance (for specific applications)

Additionally, all our clients benefit  from the following SLAs on our infrastructures:

• Minimum infrastructure availability rate: 99.99%
• Hardware replacement within 4 hours
• Guaranteed Response Time:    1 hour for Proactive Run contracts

                                                                   30 minutes for Performance Run contracts