What is Performance Run ?
Performance Run is eNovance's highest level of service suitable for critical and demanding applications. Performance Run include all features of our Proactive Run contract plus additional services including extended support, a dedicated Project Manager for you and our technical teams recurrently working on your applications to optimize performance and enhance your customer's experience.
Key features ?
- Maintenance of your applications and hardware 24x7x365.
- Team of experts in systems and network at your disposal to ensure the good health and the high availability of your applications.
- Permanent supervision of your platforms from 3 different checkpoints.
- 30 minutes response time guaranteed.
- IPLabel monitoring services measuring end-user quality of experience from 5 external measurement points.
- Secure Extranet access to follow your platforms and get in touch with us.
- Updates, security and backup management.
- Periodic and complete audits of the infrastructure and immediate actions taken to improve performance and fluidity of service.
- Deliveries made through automated processes.
For who ?
- Any company that wishes to focus on its core business and externalize IT services management.
- Any application that needs to be Highly available for its end users.
- Any project that requires assistance from an expert team for its creation, maintenance and evolution.
- Any application with high traffic or with important load peaks.