What is ProActive Run ?
ProActive Run is eNovance's 1st level of Managed Services : meaning we are in charge of your cloud infrastructures or applications and their good operation 24x7x365. A team of experts is working by your side during the whole project lifecycle. At eNovance, no call center with inexperienced contacts, no queue to reach a hotline, you are in direct contact with the Project Managers to ensure you maximum reactivity and high service quality.
- Maintenance of your cloud infrastructure and/or applications 24x7x365.
- Team of experts in systems and network at your disposal to ensure the good health and the high availability of your platform.
- Permanent supervision of your platforms from 3 different checkpoints.
- 1 hour response time guaranteed.
- IPLabel monitoring services measuring end-user quality of experience from 5 external measurement points.
- Secure Extranet access to follow your platforms and get in touch with us.
- Updates, security and backup management.
ProActive Run for what and for who?
- Any company that wishes to focus on its core business and externalize IT services management.
- Any platform that needs to be Highly available for its end users.
- Any project that requires assistance from an expert team for its creation, maintenance and evolution.